Privacy policy

Privacy Policy

Last updated: August 31, 2026

Considerate Plumbing and Roofing operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Considerate Plumbing and Roofing is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified. We may collect or process the following categories of personal information:

• Contact details: Name, address, billing address, shipping address, phone number, and email address.
• Financial information: Credit/debit card details, payment account information, transaction details, and payment confirmations.
• Account information: Username, password, security questions, and preferences.
• Transaction information: Items viewed, cart contents, wishlist, purchase history, returns, and exchanges.
• Communications with us: Information sent in customer support inquiries or messages.
• Device information: IP address, browser type, network connection, and unique device identifiers.
• Usage information: Interaction logs and navigation behavior on our Services.

Personal Information Sources

• Directly from you: When creating an account, making a inquiry, or contacting support.
• Automatically through Services: Via cookies and network tracking technologies.
• From service providers: Technical partners processing data on our behalf.
• From business partners and third parties.

How We Use Your Personal Information

• Provide & Improve Services: Order processing, payments, service delivery, preferences, and customized experiences.
• Marketing & Advertising: Promotional communications, email updates, and targeted advertisements.
• Security & Fraud Prevention: Account authentication, fraud detection, and maintaining safe transactions.
• Communicating with You: Customer care, support responses, and relationship management.
• Legal Reasons: Statutory compliance, legal requests, litigation support, and enforcing store policies.

How We Disclose Personal Information

We may disclose personal information in limited legitimate circumstances:

• With Shopify and service vendors (payment processing, analytics, customer support).
• With advertising and marketing partners under their respective privacy policies.
• When directed or consented to by you (such as shipping requests or social widgets).
• With corporate affiliates within our business organization.
• In connection with legal obligations, corporate transactions, mergers, or enforcement of safety rights.

Relationship with Shopify

Our store is hosted by Shopify. Shopify processes personal information in accordance with the Shopify Consumer Privacy Policy. To manage your data privacy choices on Shopify, visit the Shopify Privacy Portal.

Third-Party Links & Children's Data

Our website may link to third-party sites. We are not responsible for the privacy practices or contents of those external platforms. Please review their policies independently.

The Services are not intended for children under the legal age of majority. We do not knowingly collect, sell, or share personal information belonging to minors under 16 years of age.

Security & Retention of Your Information

While we take industry-standard measures, no digital storage or transmission method is completely secure. Avoid sending sensitive confidential details through unencrypted channels.

We retain personal information only as long as necessary to maintain accounts, provide Services, resolve disputes, and comply with legal obligations.

Your Rights and Choices

Depending on your location, you may have rights regarding your personal information:

• Right to Access / Know: Request access to data held about you.
• Right to Delete: Request deletion of your personal information.
• Right to Correct: Request correction of inaccurate information.
• Right of Portability: Request copies or transfers of your data.
• Managing Preferences: Opt-out of marketing emails anytime via the unsubscribe link.

Complaints & International Transfers

Your personal information may be stored or processed outside your home country. For EEA/UK transfers, standard contractual safeguards are applied.

If you have privacy concerns, contact us using the details below or lodge a inquiry with your local data protection authority.

Contact Us

Phone: +61 401 601 688

Email: tim@cps.plumbing

Address: 27 Prendergast Street, VIC 3044, Australia